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Capture screenshot not working

 
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Capture screenshot not working
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JensenBreck
Grand Manitou

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Message Capture screenshot not working Répondre en citant
Hello,


Capture Screenshot when attaching to a work item results in an initial error message saying 
The screen capture tool is a separate Java Application that requires Java Web Start to run. After closing this dialog your browser will download a file named rtc_screencapture.jnlp. Please ensure your browser is configured to open .jnlp with Java Web Start. If you have a download manager installed you may need to turn it off. If Java Web Start is not installed or the screen capture tool does not start please refer to this online article 
(this network is not attached to the internet so this wont work) 
Select Ok. A sort of screenshot tool is displayed. Press the screen capture icon and attach to a work item. 
Receive error message Error while attaching screen capture Reason: Bad Request (400)




Please help....




I didn't find the right solution from the Internet.
References
https://jazz.net/forum/questions/68508/capture-screenshot-not-working
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Mar 7 Nov - 14:29 (2017) AIM
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